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Emotional Intelligence

Daniel Goleman’s book, "Emotional Intelligence: Why it can matter more than IQ" was a number one bestseller in the mid 1990s. And, research has continued to support the importance of what has become known as EQ – emotional competencies.

EQ focuses on our ability to recognise, understand and choose how we think, feel and act. It shapes our interactions with others and our understanding of ourselves. Knowing one's own emotions and controlling them, recognising emotions in others and managing them, self-motivation and empathy are key dimensions of EQ.

Did you know . . .

  • As much as 80% of adult "success" comes from EQ
  • 75% of careers are derailed for reasons related to emotional competencies, including inabilities to handle interpersonal problems and adapting to change
  • 85-95% of the difference between a "good" and "excellent" leader is due to EQ
  • In a multinational consulting firm, partners who showed high EQ competencies earned 139% more than those partners with lower EQ

Benefits of Improving EQ

Enhanced leadership skills
Enhanced employee relationships
More effective selection and promotion
Improved performance management
Increased flexibility

Improved coaching skills
Ability to manage conflict
Stress management
Retention of key employees

Business success!