People First Survey

Please rate your organisation on each statement, using the 1-to-7 scale below


1.
The organisational mission, vision of the future, values and goals are clearly understood and demonstrated in day-to-day activities by management, employees and volunteers.
 
2. Management is open and honest in their communication; have an effective process in place for communicating news, strategies, and goals to employees and volunteers; and ensures that employees and volunteers know what is expected of them.
 
3. Management collaborates with employees and volunteers and invites their input.
     
4. Managers demonstrate organisational values, eliminate barriers to getting work done, provide constructive feedback and inspire trust and confidence.
     
5. The Chief Executive demonstrates organisational values, eliminates barriers to getting work done, provides constructive feedback and inspires trust and confidence.
     
6. Leadership development and transition systems are effective.
     
7. Work is effectively organised and taps employees’ and volunteers’ skills.
     
8. Jobs are secure, employees and volunteers are recognised for their accomplishments and advancement is possible.
     
9. Workload allows employees and volunteers to do their jobs well, make thoughtful decisions and achieve an appropriate balance between work and home.
     
10. Customer feedback is systematically asked for and used to improve services and performance.
     
11. Job-related information and training are readily available.
     
12. Teamwork is encouraged and enabled.
     
13. Best practices and tips in the use of the organisation’s technology, computer and information systems are shared, improved and circulated across the organisation.
     
14. Effective systems are in place to collect and store information and make it easily available to all employees and volunteers.
     
15. Processes for getting work done are well defined, continually improved and employees are well trained in how to use them.
     
16. Employees and volunteers have access to the materials and technologies they need and working conditions contribute to good performance.
     
17. High performance is expected and recognised; employees and volunteers trust their co-workers to get the job done.
     
18. Hires are chosen on the basis of skill; new hires receive adequate orientation, induction and role information; and employees provide input into hiring decisions.
     
19. Employee performance management, appraisal and review systems are effective.
     
20. New ideas are welcome; employees and volunteers are encouraged to find new and better ways to do work; and employees and volunteers’ input is sought in solving problems.
     
21. Training is practical and supports organisational goals.
     
22. Employees have formal development plans in place, and they use those plans to achieve their work/career/life goals.
     
23. Leadership behaviour consistently demonstrates that learning is valued, and managers consistently make learning a priority.
     
24. A formal record is kept of all aspects of employees and volunteers’ training/developmental/learning events reflecting skill and management competency.
   
25. I enjoy working here and overall am happy with my job and the organisation’s direction.
     
  26. A way to describe an organisation is through the use of a metaphor (a comparison of the organisation to something else). For instance, an organisation could be described as being ‘like a machine – because it emphasises predictability and uniformity and treats people in an unfeeling way…like cogs in a wheel’. What metaphor would you use to describe your organisation and why? [Please use the space below to describe your metaphor.]
   
  27. What suggested changes, improvements or other comments, would you like to make about your organisation?
   
 
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Source: Maximizing Your Return on People
By Laurie Bassi and Daniel McMurrer
March 2007 HBR